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Frequently Asked Questions
1.
What is VestiTrak?
2.
What features are new with VestiTrak 4.0?
3.
Who will use VestiTrak in our office?
4.
Is VestiTrak complicated to install or use?
5.
Do small practices or large practices benefit more from VestiTrak?
6.
Will we have to enter our existing patient data into VestiTrak?
7.
Can we customize VestiTrak to meet our needs?
8.
How much will it cost to purchase future releases of VestiTrak?
9.
Can we run VestiTrak on our network?
10.
How much can VestiTrak save our practice?
1. What is VestiTrak?
VestiTrak is the only risk management system for healthcare providers that
automates the patient follow-up and recall process. It is designed to lower the
physician’s liability, reduce administrative costs and increase
revenues.
VestiTrak automatically monitors the entire
follow-up process and records when a test was ordered; if the lab results
have come back from the lab; if a follow-up communication with the patient
has occurred; if the patient has scheduled a visit and/or missed an
appointment; how many times a patient has been followed-up with; and who
initiated the follow-up.
VestiTrak also generates more than 50 reports
which can be vital for effectively managing an OB/GYN practice
or clinic.
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2.
What features are new with VestiTrak 4.0?
- Lab
results can be sent directly from the provider into your VestiTrak
patient database, eliminating the need for manual data input.
- Detailed
auditing capabilities provide a complete history of who accessed
a patient's records, when the access occurred, what changes
were made and other audit features consistent with best practices
in patient record management and HIPAA.
- Scheduling
module to tie into the follow-up and reminder system.
- Additional reporting capabilities for even
better practice management, productivity and profitability.
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3. Who will use VestiTrak
in our office?
The staff members responsible for patient follow-up, recall and
scheduling (such as nurse practitioners, office managers and administrative
staff) will typically use VestiTrak the most. Physicians often use VestiTrak to view and
analyze critical reports regarding patient care, workloads, etc.
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4. Is VestiTrak complicated
to install or use?
No. Most installations are accomplished over
the telephone. Your VestiTrak
customer service team will also provide unlimited telephone training
so that your staff can become familiar with the features and benefits
of VestiTrak. A typical
installation and training session takes from 2-4 hours.
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5.
Do small or large practices benefit more from VestiTrak?
Smaller practices that have limited staff (and,
oftentimes, a lower level of automation) find that VestiTrak is a very cost
effective way to automate their follow-up procedures. Our smaller practice
groups find that using VestiTrak is like hiring additional staff members at
a fraction of the cost.
At larger facilities the sheer number of patient
records, lab tests, and follow-up appointments can be overwhelming.
VestiTrak permits these practices to rest assured that all tests
ordered by the physicians are completed, received, and reviewed. Missing lab results are quickly detected,
and cancelled follow-up appointments are tracked and rescheduled.
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6.
Will we have to enter our existing patient data into VestiTrak?
No. VestiTrak
automatically imports existing patient information from your current
system.
If you presently have
a manual follow-up system, you will need to input some data into
VestiTrak. Our clients that have gone through this process report
that it was much easier than they expected and well worth the
effort. We can provide you with guidance on how
best to accomplish this.
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7. Can we customize VestiTrak
to fit our needs?
Yes.
A major advantage of VestiTrak is the ability to add or delete
functions that are specific to your practice.
Many of these modifications can be made by your staff,
such as modifications to the many form letters that VestiTrak
includes. We are also available to assist you in more
detailed changes.
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8. How much will it cost to purchase
future releases of VestiTrak?
Updates
and subsequent software releases are provided without charge to
customers covered by an annual maintenance agreement.
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9. Can we run VestiTrak
on our network?
Yes. VestiTrak can be used
in a network environment. Additionally,
VestiTrak can be run on a LAN or a WAN. Our technical support team can help you
network VestiTrak among several practice locations and physicians.
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10.
How much can VestiTrak save our practice?
Our cost savings calculator (go to the “Savings Calculator”
button) can show you expected savings based on your practice size.
Most clients report that VestiTrak provides a substantial
return on investment and pays for itself fairly quickly.
Our clients have also
found that VestiTrak:
VestiTrak
significantly lowers the risk of a missed follow-up or a lost lab result
VestiTrak
significantly lowers the patient’s risk of reaching a critical state
due to missed follow-up
VestiTrak
reduces paperwork through the electronic receipt of lab results and the
storage of patient information
VestiTrak
significantly increases revenues through increased patients traffic
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